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Policies


Registration Policy

The Canucks Autism Network (CAN) requires that all CAN program participants are registered through the Family Membership program and meet all specified program requirements (outlined in the program criteria).  Registration for each program must be confirmed by a CAN staff member before a participant can partake in the program.  For the safety of all CAN participants, staff and volunteers, any individuals not registered, or who do not meet the program criteria will be asked to leave the program.

Attendance Policy

Participants who are frequently absent from CAN programs will have limited eligibility for enrolment into future programs.

Thanks to the generous financial support of our donors and sponsors, CAN is able to provide programs to families at little or no cost. The goal of our attendance policy is to ensure that all program spaces are being consistently or fully utilized by the many participants who need our support.

withdrawals POLICY

Participants can withdraw their program registration without penalty up to 14 days prior to the program start date.

Participants who withdraw their program registration less than 14 days prior to the start date of the program will not be eligible for a refund for any associated programs fees. Participants who withdraw from programs with less than 14 days’ notice will face limited eligibility for future program enrolment.

If the participant had indicated that program fees were to be paid through Autism Funding and they withdraw their program registration less than 14 days prior to the start date or after the program has started, the participant will be responsible for the full programs fees (no longer eligible for Autism Funding). All outstanding program fees must be paid prior to any future program registrations.

cancellation Policy

All CAN programs are subject to cancellation if there are insufficient registrations. Participants will be notified as soon as a decision regarding a program cancellation has been made. If CAN cancels a program prior to the start date, participants will be entitled to a full refund for any program fees charged or may be transferred to another program, space permitting.

Programs, events, and activities may also be cancelled due to circumstances such as inclement weather, power outages, facility and/or equipment problems or closures, and instructor illness and/or unavailability. In the event of such cancellations, CAN will notify all program participants by e-mail and/or phone. Cancelled classes will not be rescheduled or made up and partial program fee refunds will not be issued.

Program Dress Code

The Canucks Autism Network asks that all participants are appropriately dressed for the program they are attending.  If a program requires a specific dress code, it  will be communicated to all parents prior to the program starting.   Failure to meet these requirements may result in the participant missing out on certain activities.

Safety Policy

The Canucks Autism Network considers the safety of all CAN participants to be of paramount importance. CAN participants are considered under the supervision of the Canucks Autism Network once they are physically present and officially signed in to the specific program. This responsibility extends throughout the duration of the program, as long as no additional waivers are required, and ceases once the participant has officially signed out.

Privacy Policy

The Canucks Autism Society (the “Society”) has adopted the following privacy policy in order to protect an individual’s right to privacy and to protection of his or her personal information.

Introduction

The BC Personal Information Protection Act (“PIPA”) regulates the way private sector organizations (including not-for-profit and charitable organizations) operating in British Columbia collect, use, keep, secure and disclose personal information. “Personal Information” means all information about an identifiable individual. As required by PIPA, the Canucks Autism Society has appointed a Privacy Officer who is responsible for compliance with the Privacy Policy.

Policy

The Canucks Autism Society respects and upholds an individual’s right to privacy and to protection of his or her personal information. This includes all of our donors, website visitors, participants, staff, contractors and volunteers. The Society complies with provincial privacy legislation and adheres to ethical guidelines established by professional fundraising associations.

Key Elements

DONORS
We do not lend, exchange, rent or sell our donor lists to other organizations. The personal information provided when making any online or in-person donation or conducting other transactions with us will be protected and will not be disclosed to any third parties.

The Society may gather data concerning traffic on the website for statistical analysis. This data is not linked to personal information and is used strictly to improve content of the website.

When making a donation online, a secure connection is established and donor information is encrypted to prevent interception during the transaction. The secure connection is maintained until the transaction is completed or terminated.

Employees of the Society who have access to donors’ personal information in connection with processing donations are required to keep the information confidential. They are not permitted to use this information for any other purpose than to carry out the services they are performing for the Society.

If donors provide the Society with their postal code and/or email address, they may receive periodic mailings regarding the programs and services offered by the Society. If donors prefer not to receive these mailings, they may let us know by sending an email to info@canucksautism.ca.

If donors have supplied a telephone number online, they may receive telephone contact from the Society responding to any requests that were made.

The Society website may contain links to websites of other organizations that maintain their own privacy and security policies. This policy articulates the privacy practices of the Society only. Other websites which may be linked to the Society’s website are governed by their own privacy policies.

PARTICIPANTS

The Society collects and uses personal information about participants for the following purposes:

  • Determination of eligibility for services
  • Documentation of services provided
  • Contact with individuals to address questions or concerns
  • Government reporting on funded services
  • Financial audit reporting as required by the Society Act of British Columbia and government funding organizations

 

Staff, Contractors and Volunteers

The Society collects and uses personal information about staff, contractors and volunteers for the following purposes:
  • Payroll and required deductions
  • Determination of eligibility for benefits and entitlements and in some cases, the use of such benefits
  • Assessment of appropriate qualifications
  • Emergency Contact information
  • Assessment of training and development needs
  • Documentation of performance assessments
  • Recognition purposes and activities.

The Society recognizes its obligation to protect the confidential information of its staff, contractors and volunteers. We have arrangements in place to secure against the unauthorized access, collection, use, disclosure, copying, alteration, disposal or destruction of personal information. Information is kept in locked cabinets or locked offices. Electronic data is password protected.

Disclosure of Information to Third Parties

The only circumstance under which personal information may be disclosed to third parties is for the fulfillment of any purposes identified above or as required by law.

Requests for Access to and Correction of Personal Information

PIPA allows any individual the right to access and/or request the correction of errors or omissions in his or her personal information that is in the custody or under the control of the. The Chief Executive Officer, who acts as the Privacy Officer for the organization, will assist the individual with the access request. This includes:

  • Identification of personal information under the Society’s custody or control
  • Information about how their personal information under the Society’s control may be or has been used by the Society
  • The names of any individuals and organizations to which their personal information under the Society’s control has been disclosed.

We will respond to requests within the time allowed by PIPA and will make every effort to respond as accurately and completely as possible.

In certain exceptional circumstances, the Society may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, the Society will notify the individual making the request, in writing, of the reasons for the refusal.

Concerns or Questions regarding the Canucks Autism Society’s Compliance

Questions or concerns regarding the Society’s compliance with this policy may be directed to the Privacy Officer at info@canucksautism.ca