Frequently Asked Questions (FAQ)
Yes, proceeds from all merchandise sales directly support Canucks Autism Network (CAN)! By purchasing CAN merchandise, you are supporting CAN’s mission to deliver year-round sports and recreation programs to children, youth, young adults and families living with autism, while increasing autism awareness and providing training opportunities in communities across British Columbia.
Rates vary depending on order quantities and shipping address.
1-3 items ≈ $10
3-5 items ≈ $15
5-7 items ≈ $20
Over 7 items ≈ >$20
After submitting your order, a CAN representative will contact you shortly before completing the credit transaction.
If you’d like to know the shipping rates before completing an order, please contact [email protected] with the following information:
- Your name
- Items that you’d like to order
- Location (Shipping address preferable)
- Submit an order through the CAN Online Store Order Form.
- Canucks Autism Network (CAN) receives your order.
An email will be sent to you know acknowledging that we’ve received your order. At this point, your order is not confirmed and your credit card is not charged.
- A CAN representative will reach out to you to confirm your order.
Another email will be sent to you confirming the availability of your items and sizes, shipping costs, delivery times, and total cost.
- Confirm with CAN that you acknowledge the final total.
You will receive an email from CAN with a request to confirm your order.
- CAN processes your order.
Once CAN has received your written confirmation (via email), CAN will prepare your merchandise purchase and charge the credit card provided in your order form.
- Your order is on its way/ready for pick-up!
A final email will be sent to you, indicating when your order is on its way or ready for pickup. If you have selected mail as your option, your parcel will arrive according to the provided delivery estimation.
Please complete the CAN Online Store Order Form by selecting the quantity of the item(s) you wish to purchase next to the product.
Complete the form by selecting your delivery preference, contact information, and billing information.
Hit the blue “Submit Form” button.
After you submit the order form, you will receive the following correspondence from CAN:
1) email that indicates that we’ve received your order
2) email that confirms your order (sizes, shipping, delivery, cost)
3) email that states when your order is ready for pickup or when it is on the way to the provided shipping address
A CAN representative will be in touch with you to confirm and process your order. Your credit card will not be charged we have received your confirmation regarding the final total.
“Your order has been received!”
We have received your form submission and we will review you order before processing it. Your credit card has not been charged at this point.
We have confirmed your order (quantity, sizes, and shipping costs, delivery time) and your credit card has been charged. Your items have been reserved and are being prepared for pick-up or shipping.
Yes, we do! Upon receiving your order, we will contact you shortly to confirm shipping fees and the total cost before completing the credit card transaction.
Orders will be shipped via Canada Post and will follow their standard delivery time standards:
- 2 business days for local mail
- 3 business days within the province
- 4 business days for national mail
- 4-6 business days for U.S. mail
- 4-7 business days for international mail
These time frames are not guaranteed, as weather and mail volume can affect delivery.
If you’d like to expedite your order, please contact: [email protected]
Depending on the volume of your order, it may affect our inventory as some of our merchandise is set aside for sale during CAN events. Please contact [email protected] to inquire about a larger order.
Certainly! If you’d like to save on shipping, you can opt to pick up your order at the Canucks Autism Network Office (1788 West 8th Avenue, Vancouver, BC) in the order form.
For product specific questions, please contact: [email protected]
All sales are final as proceeds from all merchandise sales directly support Canucks Autism Network’s programs, training, and awareness initiatives across British Columbia.
If you realize that your apparel item is too small or too large, we are more than happy to exchange your apparel for the cost of shipping. Alternatively, you can come by the CAN office to exchange your item.