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Frequently Asked Questions - Registration

If you have a question that is not addressed here, please connect with us! We can be reached at [email protected] or 604-685-4049.

Registration FAQ

When does registration take place?

Online registration for programs takes place throughout the year. To help members stay informed about upcoming programs, registration dates are communicated year-round via:

  • Monthly email newsletter – Sent each month to all members; lists all registration periods for CAN programs, as well as other opportunities within the community
  • Seasonal Program Guides – Lists program details, including registration information, for programs taking place during that season
How do I register for a program?

When registration opens, login to your online account to register for programs.

Need support? Watch this step-by-step video tutorial:

Program Waitlists

Why am I being waitlisted?

Demand for most programs is quite high, therefore, participants will not be accommodated into every program they wish to attend. At Canucks Autism Network, our goal is to accommodate as many unique individuals into programs as possible.

When will I hear if I am taken off the waitlist and enrolled into the program?

If you are on the waitlist for a program it is because the program is at capacity. This means that for spot to open up for you it will require a confirmed participant to withdraw from the program. Unfortunately, we do not know the likelihood of a confirmed participant withdrawing.

If a spot does become available for you, you will receive an automated notification about the opportunity to register.

If I am waitlisted, can I show up to the program in case there is another participant who does not attend?

No. Participants who are not confirmed for a program are not covered by our insurance and are therefore not able to attend the program.

As well, the staff and volunteers at our programs are there to support those participants who are confirmed to attend, and we do not want them to be pulled away from providing this support.

Late Registration

What is late registration?

Late registration allows the CAN Community to submit program requests for opportunities that still have space remaining after the initial registration deadline. This process is done through CAN registration system.

When does late registration open for a program?

Late registration for weekly programs opens 2 weeks after the initial registration deadline.
Ie. if a program closed for registration on Sun, Feb 26, late registration will open on Mon, Mar 13 at noon.

Late registration for monthly opportunities opens 1 week after the initial registration deadline.
Ie. if a program closed for registration on Sun, Mar 19, late registration will open on Mon, Mar 27 at noon.

Late registration will open only if there is space remaining for that program — it will remain open until space for that program fills.

Why isn't late registration open to all programs?

If your desired program is not listed when late registration opens, this means that the program already has a waitlist. Although we accepted late registration requests for these programs in the past, the likelihood of participants making it into the program when there was already a waitlist was very slim.

Program Fees

I am confirmed for a program with a program fee – how do I make payment?

Program fees can be processed by credit card through your online account at the time of registration, or we also have the following options:

  • Through the autism funding provided by the Ministry of Children and Family Development (for programs with fees over $100)
  • Credit card through the online CAN Membership account,
  • By cheque mailed to the CAN Office (1788 West 8th Ave, Vancouver, BC V6J 1V6)
  • With cash at the CAN Office (1788 West 8th Ave, Vancouver, BC V6J 1V6).

We do not wish for the financial cost to be a barrier for any individual or family wishing to participate in our programs. For info on our Fee Assistance Program, email [email protected].

What if I can't afford to pay for a program fee?

At Canucks Autism Network, we value accessibility and strive to eliminate financial barriers to program participation. If a program fee is a barrier for you or your family, we encourage you to submit a request for fee reduction or waiver through our Fee Assistance Program. Please e-mail [email protected] for more information.

Absences, Withdrawals or Changes

I am going to be away for a class during my program – who do I contact?

If you are going to miss a class (for whatever reason), please submit notice through the Report an Absence form. If we require additional information, we will follow up with you.

I can no longer take part in a program I am confirmed to attend – what do I do?

You can withdraw from a program through the CAN registration system. Cancellation fees may apply if you withdraw less than hours prior to the start date.

There is no cancellation fee for participants who withdraw from or do not attend a Family Experience event included in the annual pass.

If I withdraw from a program, is there a cancellation fee?

Participants can withdraw their registration for a program or event without penalty up to 48 hours prior to the program start date.

Participants who withdraw their program registration less than 48 hours prior to the start date of the program are eligible for a refund less a $5 cancellation fee.

Registration fees are non-refundable after the start of an event or one-day program. In the case of seasonal weekly programs registration fees are non-refundable 72 hours after the first class.

There is no cancellation fee for participants who withdraw from or do not attend a Family Experience event included in the annual pass.

All refunds are process back to the original payment method. Fees paid through CAN Fee Assistance or AFU cannot be credited to another program in the same season or future programs.