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Program Policies and Payment Options

In fulfilling our mission and pursuing our vision, we are guided by the following policies.

Program and Registration Policies

Registration Policy

Canucks Autism Network (CAN) requires that all CAN program participants are registered through the CAN Membership program and meet all specified program criteria. Registration for each program must be confirmed by a CAN staff member before a participant can partake in the program.  For the safety of all CAN participants, staff and volunteers, any individual not registered, or who does not meet the program criteria, will be asked to leave the program.

Attendance Policy

Participants who are frequently absent from programs may compromise their eligibility for future program enrolment.

Thanks to the generous financial support of our donors and sponsors, CAN is able to provide programs to families at little or no cost. The goal of our attendance policy is to ensure that all program spaces are being fully utilized by the many participants who depend on our support.

Withdrawal Policy

Participants can withdraw their program registration without penalty up to 14 days prior to the program start date.

Participants who withdraw their program registration less than 14 days prior to the start date of the program will not be eligible for a refund for any associated programs fees. Participants who withdraw from programs with less than 14 days’ notice will face limited eligibility for future program enrolment.

If the participant had indicated that program fees were to be paid through Autism Funding and they withdraw their program registration less than 14 days prior to the start date or after the program has started, the participant will be responsible for the full programs fees (no longer eligible for Autism Funding). All outstanding program fees must be paid prior to any future program registrations.

Cancellation Policy

All Canucks Autism Network (CAN) programs are subject to cancellation if there are insufficient registrations. Participants will be notified as soon as a decision regarding a program cancellation has been made. If CAN cancels a program prior to the start date, participants will be entitled to a full refund for any program fees charged or may be transferred to another program, space permitting.

Programs, events, and activities may also be cancelled due to circumstances such as inclement weather, power outages, facility and/or equipment problems or closures, and instructor illness and/or unavailability. In the event of such cancellations, CAN will notify all program participants by e-mail and/or phone. Cancelled classes will not be rescheduled or made up and partial program fee refunds will not be issued.

Program Dress Code

Canucks Autism Network asks that all participants are appropriately dressed for the program they are attending. If a program requires a specific dress code, it will be communicated to all parents/participants prior to the program start date. Failure to meet these requirements may result in the participant missing out on certain activities.

Safety Policy

Canucks Autism Network considers the safety of all participants to be of paramount importance. Participants are considered under the supervision of the Canucks Autism Network once they are physically present and officially signed in to the specific program. This responsibility extends throughout the duration of the program, as long as no additional waivers are required, and ceases once the participant has officially signed out.

Payment Options

Payment Options for Membership Fees
The annual $25 CAN membership fee provides access to register for upcoming CAN programs and events.
Below is a list of payment options for the membership fee:
      1. Credit Card
        Credit card payments may be made through a member’s online account by selecting the ‘View/Pay’ button next to the invoice, and following the system prompts.
      2. Request to Pay through Autism Funding
        Participants may submit a Request to Pay form to Autism Funding to have the $25 membership fee paid through their Autism Funding. For more info, please view our Instructions for Using Autism Funding for Membership Fees.
      3. Cheque
        Cheques may be made out to Canucks Autism Network and mailed (or delivered in person) to the CAN office, located at 1788 West 8th Ave, Vancouver, BC V6J 1V6. Please make sure to include on the memo line that the payment is for the participant’s membership (e.g. Membership: Participant’s Name).
      4. Cash
        Cash payments may be made at the 1788 West 8th Ave, Vancouver, during regular business hours: Monday-Friday, 8:30am-4:30pm.
      5. CAN Fee Assistance
        CAN does not want fees to act as a barrier to participation. If the membership fee creates a financial barrier for a CAN participant or family, we encourage the family to request a fee reduction or waiver through our Fee Assistance Program. For further details, please email [email protected].
Payment Options for Program Fees

Program fees help to subsidize CAN’s highly-supported, resource-intensive programs. Once participants are enrolled into a program that has an associated fee, they will be notified of how/when the fee should be paid.

Below is a list of various payment options that are made available to participants AFTER they have been confirmed into a program:

    1. Credit Card
      Credit card payments may be made through a member’s online account by selecting the ‘View/Pay’ button next to the invoice, and following the system prompts.
      *If a participant is planning on applying to have the fee processed through Autism Funding, they should not first pay by credit card– program fees are not eligible for reimbursement for payments made out of pocket.
    2. Request to Pay through Autism Funding
      Participants with autism, ages 6-18yrs,* may use their Autism Funding to pay fees associated with CAN programs. Participants choosing to use Autism Funding must identify they are planning on doing so through their online account by selecting the ‘View/Pay’ button next to the program invoice, and following the system prompts.
      (More detailed instructions are emailed to participants with a program fee.)
      *Autism Funding allocated for children with autism less than 6yrs has different qualifications for services covered. If your child is less than 6yrs and you would like to use Autism Funding, please check with a representative at Autism Funding to ensure the fee is eligible.
      For more info, please view our Instructions for Using Autism Funding guide.
    3. Cheque
      Cheques are to be made out to Canucks Autism Network and mailed (or delivered in person) to the CAN office, located at 1788 West 8th Ave, Vancouver, BC V6J 1V6. Please make sure to include on the memo line that the payment is for the participant’s membership (e.g. Membership: Participant’s Name).
    4. Cash
      Cash payments may be made at the CAN office, 1788 West 8th Ave, Vancouver, during regular business hours: Monday-Friday, 8:30am-4:30pm.
    5. CAN Fee Assistance
      CAN does not want programming fees to act as a barrier to participation. If a program fee creates a
      financial barrier for a CAN family, we encourage the family to request a fee reduction or waiver through our Fee Assistance Program. If you are enrolled into a CAN program with an associated cost, and would like additional information on the Fee Assistance Program, please email: [email protected].
    6. Bursaries
      Bursaries are available through various organizations including the following:

      Jumpstart
      Criteria for Jumpstart assistance includes the following:
      – Child must be between the ages of 4 and 18Funding must be for a program involving sport or physical activity
      – Your family must be in financial need as defined by Government guidelines
      Learn more, or apply to Jumpstart.

      A4K (Athletics for Kids)
      In order to be eligible for a4k assistance, applicants must meet ONE of the following criteria:
      – The family is receiving social assistance
      – The family net income is equal or less than $40,000 per year
      – The applicant is receiving social assistance
      – The applicant is in a foster care program
      Learn more, or apply to a4K.

      President’s Choice Children’s Charity
      In order to be considered a candidate for assistance, applicants must meet the following criteria:
      – Child (18 and under)
      – Diagnosed physical or developmental disability
      – Household annual income of $70,000 or less
      – Must be a Canadian citizen and/or have permanent resident status in Canada
      Learn more or apply for funding.

      Children’s Fitness Tax Credit
      Program fees may also be eligible to be claimed for Children’s Fitness Tax Credit.
      To find out more about this program, please visit the Canada Revenue Agency website.